Loan Care Mortgage Complaint

VA mortgage Loan servicing, payments, escrow account

Loan Care Mortgage department,

VA mortgage Loan servicing, payments, escrow account California

Loancare services my - - escrow account for my VA mortgage loan. A year ago they said I had a $94.00 dollar per month shortage and increased my mortgage. Today, I get a new statement saying I now have a $220.00 per month shortage. They also do not pay my county taxes correctly. They paid them late, and incorrectly - last year, and this year they have the amount wrong. They have two payments of $1400.00 for county taxes when it is suppose to be $1500.00. Their one job is to manage my escrow account and pay my taxes and hazard insurance, and they can not get it right. Their last escrow account adjustment should have corrected the problem shortage '', not made it worse. They have my $1100.00 a month mortgage up to $1700.00 now. As a - - on - and - -, I can not afford to have my mortgage raised every year because of mismanagement of my escrow account. - - needs to hire a new loan servicing company.

Loan Care customer in California
Nov 10, 2015

* Source: CFPB Complaint Database

Loan Care response to complaint:
Closed with explanation

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