PayPal Bank Account Or Service Complaint

PayPal Bank account or service department,

Other bank product/service Making/receiving payments, sending money Georgia

Paypal switched my account to a credit account without my knowledge or consent. I started receiving persistent phone calls from an unknown number sometime in -, 2015. After an incredible number of calls night after night, I finally had to answer - of the calls in an attempt to stop the nuisance. After responding to prompts from a computer, a real person came on the line. She told me she was with Paypal and if I would give her some personal info she could tell me what their calls were in regards to. I would not provide her with any information since I had no idea why PP would be calling me at all or if indeed she was with PP. I will say, however, that she was professional, but would not tell me what the nature of her position was with PP ( e.g. collections, security, promos ). She advised me to go to my online account and see if there was anything amiss ( my word ) on the account. This is how I discovered that I had over $100.00 on a PP credit account, including interest charges and $25.00 and $35.00 late fees.


I will attempt to reach out to the merchants next week to reimburse them directly if at all possible. Today, -/-/2015, I received an email from PP that I had a $35.00 min payment due on a $52.00 balance. This is the first contact I had received since the -/-/-/-/-/- occurrences. I had no idea what this was about. When I went online to my PP account I discovered that the $52.00 included a $35.00 late fee from last month, a $2.00 min interest charge, and some leftover purchase charge ( s ), although for what is anyone 's guess. I stopped using PP altogether after the earlier episode. I called PP customer service. I was transferred to the credit people. The man " offered '' me a one-time " courtesy '' of a $35.00 credit for the late fee. This left a $17.00 balance. I wanted to wait to see if indeed he had issued the credit until I paid, but he informed me that after today there would be another $35.00 late fee applied - and of course - no " courtesy '' on this one. He wanted me to give him my checking account routing and account number, but I would n't do it. I was able to pay the $17.00 via the PP website from my account login. I would say that judging from his tone I was not the first caller to have this conversation with him. He was not unpleasant, but I felt that he was controlling himself, actually better than I was. This is a huge disappointment as I have used PP for as long as I can remember. Why eBay would do this to thousands of loyal customers is unimaginable. If you or someone you know has been a victim of PP credit please speak out and file a complaint. Let 's hope they pay both in real money penalties and in the marketplace.