JPMorgan Chase Mortgage Complaint

JPMorgan Chase Mortgage department,

FHA mortgage Application, originator, mortgage broker New Jersey

To whom it may concern : My husband and I ( - - and - - ) are sending a written complaint regarding the bank JPMorgan Chase Bank located -, NJ for the following reasons : When we started with the process of our house loan a representative by the name of - - in -/-/2013 began to assist us. However, for some reason he stopped working at this bank and our entire process was delayed and we were informed that a new representative would be following up with us by the name of - -. However, - never followed up with our case and no one from the bank contacted us regarding our status in the process. I then started to make the calls on my own to find out how the status of our loan was taking progress. This negligence of irresponsible representatives that were assisting us caused a delayed in the closing of our first home. Due to these inconvenences the closing of the house was finally done - -, 2013 when it could have been processed earlier. I would like for you to consider all these neglectfulness by this particular bank and reconsider that as I client of JPMorgan Chase Bank we should have met the criteria to change MIP premium requirements of FHA loans that took effect for those who had a case number assignment date before - -, 2013. I have attached documentation that proves that our process had began by -/-/2013. Please I would appreciate if you reviewed this information and assist me in the best possible way so that we can qualify for the resolutions that applied before - -, 2013. Sincerely, - - - - - - ) - - stWest New York, NJ - # : -