Nationstar Mortgage Mortgage Complaint

Nationstar Mortgage Mortgage department,

FHA mortgage Application, originator, mortgage broker Ohio

In - my ex-husband and I purchased our home. When we divorced in -, as per our divorce agreement, I was responsible for the home and mortgage. I worked with the lender at that time, - - -, and completed an Assumption of the Loan - it was an FHA loan ). In - of this year, -, the loan was transferred/bought out by Nationstar Mortgage. Initially there were no issues, I received documentation only addressed to me with my current last name ( I remarried and legally changed my name in - ). Suddenly, in -, I am now receiving a mortgage statement in my old name and with my ex-husband 's name. The loan is also now showing up on my ex-husband 's credit report as a joint account, mine also. My ex-husband was able to contact Nationstar and get information on the mortgage account. When I contacted Nationstar they said the only way to remove my ex-husband would be to refinance. I explained the loan was only in my name and had - - - re-fax the documents from - when I assumed the loan in my name only, I also faxed them my current marriage certificate. Nationstar initially said they had never had my current name on file only my prior name even though I have documentation in my current name from them. They are currently telling me that I qualify to assume the loan or to refinance to have my ex-husband 's name removed. They are not recognizing the Assumption I completed in - and will not change their records. Customer service told me there was nothing they could do to help me.