U.S. Bancorp Mortgage Complaint

U.S. Bancorp Mortgage department,

Other mortgage Loan servicing, payments, escrow account Arizona

I have a construction loan with US Bank and I made my - mortgage payment over the phone on -/-/15 ; the agent who processed the payment told me at the time he went over the payment amount due that the late fee assessed on the account was waived and he was not collecting it and that the $11.00 fee to pay over the phone was waived as well and he was not collecting. Today - I received a letter from US Bank stating that my - payment has not been received yet, although funds were deducted from my account on -/-/15. I called the construction loan department and after 1 hour on hold to speak to a rep they confirmed my - payment was not in. I asked to speak to a manager and I was transferred to - - who said she was a team lead. She explained the funds I paid on - were received but the system did not apply the amount to the actual - pmt ; she explained they are having issues with their system and the funds were sitting on a


my concerned regarding a 30 day late payment to be reported to the bureaus due to an issue with their system. - - explained that if the late payment was reported in error they were going to have it removed although I am not happy with that because i will have to call the bank, being 3 hrs on hold to get this resolved, get my - credit report, dispute and wait another 4-5 months for a resolution. - - stated she was going to request a credit to be applied to my account to cover that late fee and payment processing fee i should not have paid and that my amount due for - should be $2100.00 - $68.00 ( late fee ) - $11.00 payment processing fee, which is a total of $ - this will be the amount I will be paying for - and I hope not getting any default letters etc from the bank. Regarding the - payment I made the payment before the - thru their bill pay system over the phone and the payment went thru 1.5 months after I made the payment. It appears that US Bank has major problems with their system and should spend some funds in technology. - - also explained they deducted from my escrow account $1900.00 to pay the first half of the 2015 taxes and now I am being responsible to pay an escrow shortage. My close of escrow was - - 2015 and I am not responsible to pay for the taxes due for the - half only a small portion of it from -/-/2015 to -/-/2015 the lender should claim that amount they paid from -/-/2015 to -/-/2015 to the Title company and do not have the consumer pay for something I am not responsible for. Per the county my property was classified as a vacation home on the affidavit of value by the lender and the title company and as a result my taxes are higher. My property is a primary home and should not be classified as a vacation home