Capital One Debt Collection Complaint

Credit card Taking/threatening an illegal action sued w/o proper notification of suit

Capital One Debt collection department,

Credit card Taking/threatening an illegal action Sued w/o proper notification of suit California

- - - is the attorney representing Capital One, who has sued - - over debt collection. The suit was filed in -/-/-. - was not aware that the suit had escalated to the point of a bank levy, which was withdrawn from - bank account out in -/-/- without prior notification. The levy included the amount owed, interest, attorney fees, and court fees. The total amount being sued is almost double the amount owed. Since the withdrawal of the levy in -, - has been attempting to contact - with the assistance of his daughter, - -, in the hopes of resolving the case. - can not be reached directly through the number provided. Representatives of his firm answers the phone and the representative explicitly states that they can not provide a number to which he can directly be reached. Representative does not state what position they hold in the firm. When - requested


or even how the levied came about, request for more case information and documents was denied by representative. The representative told - the only way to access court documents was to request it from directly from the court. When - asked for any options for the levy to be returned to the bank account, representative denied any other option other than paying them in full for the sued amount. Representative did not make it known that a claim of exemption was available. Recordings of phone conversations with representatives are recorded by the firm. - was able to get court documents directly from the court. After examining the documents, it can be noted that the proof of debt did not include list of transactions that was not paid. The proof consisted of a bill that already had the accumulated amount with past due dates. After doing some research, - found that a claim of exemption may be filed for a return of the levy and was filed shortly thereafter. On the day of the hearing to determine the claim of exemption, - was not present. After the judge heard each side, judge approved for a partial return of the levy. Judge stated that other potential resolution in regards to the case could be made by communicating to the other party outside the courtroom. After greeting the other party outside, the other party stated she was a representing lawyer that the firm occasionally hired. The representing lawyer also stated since she is not the attorney assigned to the case, she could not answer any questions that - - had. After leaving the courthouse, - made a call to the firm to see how else to resolve the case. The representative stated since they have not received any information from the court, they could not answer any questions. When requesting to have firm call - back once they receive court information, they rejected request stating that the firm is too busy to make any call backs.

Capital One customer in California
Oct 31, 2015

* Source: CFPB Complaint Database

Capital One response to complaint:
Closed with explanation

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Contact Capital One

http://www.capitalone.com/
(703) 720-1000
[email protected]
1680 Capital One Dr
McLean VA 22102
Capital One
Capital One

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