Barclays Credit Card Complaint

Rewards

Barclays Credit card department,

Rewards Georgia

Barclaycard closed my account and took the earned points I had on my account with no explanation as to why. The accumulated points totaled -, with an approximate value of $15000.00. I received a letter stating that the account was closed in accordance with the terms and conditions of the Card Member Agreement. '' The letter never states which term or agreement was violated. I have never been late on my monthly payments or missed any payments. I made several phone calls to discuss this with no success. Each time I was told to mail a letter. Attached is the letter I mailed to - different addresses I was given by Barclaycard Customer Service.

Barclays customer in Georgia
Oct 30, 2015

* Source: CFPB Complaint Database

Barclays response to complaint:
Closed with monetary relief

Created with Highcharts 4.2.3BarclaysComplaint HistoryComplaints12/20112/20123/20124/20125/20126/20127/20128/20129/201210/201211/20121/20133/20134/20136/20137/20138/20139/201312/20131/20142/20144/20145/20146/20147/20149/201410/201411/201412/20142/20153/20154/20155/20156/20157/20158/20159/201510/201512/20151/20162/201602468Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3BarclaysRewards43.4%23.6%24.5%4.7%2.8%0.9%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageRewards0.1%19.3%4.2%4.2%0.5%17.5%53.6%0.5%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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