Citizens Financial Group, Inc. Mortgage Complaint

Citizens Financial Group, Inc. Mortgage department,

Conventional fixed mortgage Settlement process and costs New Hampshire

I was divorced in -/-/-. During the divorce, in -/-/-, I signed a Quit Claim deed to allow my ex-spouse to re-finance the property into her name only. Citizens Bank, aka CCO Mortgage, took her application, but instead of re-financing, they changed the terms of the original loan. Changing things such as the interest rate, length of the loan, and payment schedule. I was informed by my ex that the loan had been re-financed and took her at her word. However, in -/-/-, she fell behind on the mortgage, and the mortgage hit my credit report. I contacted CCO Mortgage, who informed me that they could not and would not provide any information on the loan to me because it was no longer in my name. They also refused to do anything about the credit report. My ex caught up on the mortgage, and since I could not afford a lawyer at the time, I let it go. -/-/-, I found the payments were again past due. contacting my ex, she stated she was falling behind to do another modification. CCO Mortgage again modified the terms without my consent, and have now added my name back on the mortgage. Again with no notification or signature from me. I have now hired a lawyer, and am attempting to get my name off the mortgage, and my credit cleared.