Rushmore Loan Management Services LLC Mortgage Complaint

Rushmore Loan Management Services LLC Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Michigan

Our mortgage servicer has failed to pay summer property taxes owed on our home. The house straddles - jurisdictions, - -, - County, Michigan and - -, - County, Michigan. Summer taxes became due to both Townships on -/-/- They were payable without interest or penalty through -/-/-. The present amount owed to - - is $1700.00. The present amount owed to - - is $390.00. Our mortgage payments are and have been current As of -/-/-, the balance in our escrow account was $6400.00. As of -/-/-, the escrow account contained $7200.00. On -/-/-, I contacted the servicer by phone to inform them that the summer taxes were unpaid and was assured that although the taxes had not been paid, the matter would be addressed and the taxes paid within 21 days. I asked for written confirmation, but was told that none would be provided. The taxes remain unpaid, creating the false impression on our credit record that we are delinquent in paying these taxes.