MoneyGram Other Financial Service Complaint

MoneyGram Other financial service department,

Money order Customer service/Customer relations North Carolina

I periodically send money through MoneyGram International "housed" by Wall Mart - -/-/-, I requested for a copy of my -/-/- transaction with the company. The Wal Mart branch told me that it is the headquarter - that handles such matters. I was asked to direct my request to: The Manager/Supervisor, The MoneyGram International, - Tel. -. I contacted it. The employee who attended to me by phone asked me to go on-line on their website to make my request. I did as required: 1.) a photo id, and 2.) $- fee. I sent the - as required the address above -/-/-. When I did not hear from the company -/-/-, I called. I was transferred from one employee to the other. When no one could produce an answer, I requested to speak to the supervisor. It was the most frustrating moment. I was put on hold for 0ver - minutes with


I went back to Bank - from where I bought the $- money order. On around -/-/- Bank - confirmed that MoneyGram International cashed the money order - -/-/- and produced a copy of the endorsement by MoneyGram International. When the company would neither refund my money nor produce the requested copy of my -/-/- transaction, I , -/-/- went back to their branch in - to report what had happened. Once again, I was asked to direct my complaint to the - headquarter. On the same day, I got on phone to ask why he company would get my money and not meet my request. The response was frustrating and disgusting for 45 minutes: it was a merry-go-round transfer from employees who identify themselves as - assuming they gave my correct names. I told - that I have had enough transfer and would like to speak to the supervisor. "Hold on," she said and left me on phone for another 30 - 35 minutes with the usual aggravating music. I hung up. I waited 40 minutes and called again. The same thing happened. This time, I was transferred -, Before he could ask for another transfer, I asked him to let me talk to the supervisor. "Hold on," he said and started playing the usual horrible music my ears. He neither came back to attend to me nor did any supervisor pick up the phone until I gave up after - minutes. This is my case. I have endured this unethical, irresponsible, and unprofessional treatment from MoneyGram International. The company gives me the impression that it is a bunch of cronies, operating a business to see how much dupery they could get away with outside he - headquarter. I will appreciate your intervention to right the wrong. Thanks. P.S I have a copy of the endorsed money order