MoneyGram Money Transfers Complaint

MoneyGram Money transfers department,

International money transfer Money was not available when promised Georgia

I initiated an online money transfer with MoneyGram Online services on -. The money was deducted from my bank account on -. But the transaction was never processed by them. The normal time to process a transaction with MoneyGram is 1 to 3 days so I called on - to inquire and was passed to - different people. Finally I was transferred to MoneyGram Escalated '' department. The young lady named - refused to give me her title. She told me the problem was with my financial institution. When I said there was no problem there then she said she could n't tell me. She did offer a refund in 3-10 days which I found unacceptable since they had already had my money for 13 days. When I asked for a manager they told me there was n't one. When I asked what federal agency regulated them they told me they could n't tell me. I am mostly reporting this because I find it irregular and suspicious behavior and should be noted by consumers and the regulators.