Discover Mortgage Complaint

Home equity loan or line of credit Loan servicing, payments, escrow account

Discover Mortgage department,

Home equity loan or line of credit Loan servicing, payments, escrow account California

I am currently in the process of a refinance. Very clean /easy process, except ... the company I have a - mortgage with - Discover - is listed - on the deed of trust. Their mistake. My loan needs to go to funding like yesterday and ca n't move forward until a letter of re-conveyance is done by Discover. They said they ca n't get one out for another 3 weeks or so. This is causing me a financial hardship and not to mention, now discover will get another months interest/payment since we can no longer pay off the loan on time. As a matter of fact, my loan will not go through.

Discover customer in California
Oct 13, 2015

* Source: CFPB Complaint Database

Discover response to complaint:
Closed with monetary relief

Created with Highcharts 4.2.3DiscoverComplaint HistoryComplaints5/20131/201411/20146/20158/201510/20152/201600.511.522.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3DiscoverLoan servicing, payments, escrow account62.5%25.0%12.5%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan servicing, payments, escrow account0.2%5.8%5.1%1.1%2.3%4.0%80.3%1.2%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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Contact Discover

https://www.discover.com/
224-405-1747
davidnelms@discoverfinancial.com
P.O. Box 30943 
Sale Lake city UT 84130
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