HSBC Debt Collection Complaint

HSBC Debt collection department,

Credit card Communication tactics Used obscene/profane/abusive language Pennsylvania

- - - and - - - have promised a Trade Line deletion in exchange for payment for a Charged -Off debt purchased from HSBC . Unfortunately, the payment was received but the written agreement for the deletion of this account 's Trade Line '' and all credit reporting that has been done on this account '' has not been honored. I have brought this concern directly to HSBC. Although my concerns were clearly documented with specifics, HSBC has rerouted my concerns ( with inaccuracy ) to a request for HSBC to remove its credit bureau reporting due to debt being paid or settled in full with debt buyer ''. Clearly, HSBC 's summation is not the concern, and this gives the appearance that they simply do not care. These institutions have legal teams with great experience at


family. See previous reports from CFPB Case # - ( and the attached ) where obscene language and abusive language was also reported - not from HSBC. Using terms like Trade Line '' deletion and all credit reporting that has been done on this account '' are clear terms any consumer would reasonably expect to be honored. Any consumer would have been under the impression - and - -. received permission to enact this promise. There should not be a need for buried in blueprint explanations '' or exemptions as to why this promise did not or does not apply. If deception was not the intent, then I simply ask for PFS to work with HSBC to right this wrong ''. We are grateful CFPB supervises banks, credit unions, other financial companies, as well as enforce federal consumer financial laws. The small guy can easily become devoured had it not been for your organization 's dedication to law and fairness. As it now stands, HSBC has now dinged '' my credit report, made changes to it, and has done more harm at this sensitive time.