First National Bank of Omaha Bank Account Or Service Complaint

First National Bank of Omaha Bank account or service department,

Other bank product/service Account opening, closing, or management West Virginia

On -/-/2015 - - Sales and Rentals of - - - - WV - started processing a new merchant account / credit cards through - product of First National Bank of Omaha address - - - - - Member FDIC -. - - number - with a Point of contact of - - - - - - Maryland - - - -. 1. First problem no written/signed copies of your signed agreement with the Bank and us, none was provided back to us. 2. The Bank rates differ greatly from the in writing promised rates. 3. Fees different as promised. On - - -, - - - - -. I wrote the following email Dear -, I just got my bank statement and - - is $800.00 more than what you quoted us. You Promised we would save $200.00 on our fees so, that makes us $1000.00 in the red. Please contact me as soon as possible. '' Reply on - - - the


- - ', checking the situation out. What ever, their will be a credit on next months bill to straighten things out. Frankly, I believe it was the - SALES SUPPORT '' teams fault. I had a bad feeling about the situation when I sent the deal in. The Sales Support '' team member did n't fully understand that we had done a price comparison program with you all and he entered the rates as if it were a new account accepting credit cards without the card holder being present. That rate is higher, but we had worked out a comparison program based on your previous statements. In my talking to - regarding this it seems that the Sales Support Team Member I got who 's job it is, is to see that applications are filled pout properly took it upon himself, without consultation with me, to enter the rates as if - - was a new merchant with no processing experience. So he, the Sales Support Team member entered our highest rate. I was told the Sales Support Team Member was a relatively new employee and not totally familiar with systems. I am getting it straightened out and will have credits issues for this most recent months statements and last months partial statement.I 'll call you when I have more definite word. I deeply apologize for the mistake and inconvenience. - - - '' - - - was to be 2.25 % now 4 %. Has been no further contact from anyone at - -.