Seterus Mortgage Complaint

Seterus Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Florida

I had a first mortgage and Seterus, Inc. was the servicing agent. My home was sold -/-/15 & the mortgage was paid off. Seterus overchanged me on the payoff statement for interest to -/-/15 in the amount of $880.00 & flood insurance premium of $490.00 that was not due until - 2015. I was also due all the money in escrow for 2015 since not - cent had been paid out for insurance and taxes in 2015. The escrow account should have had $2300.00 in it. The total amount due to us is $2800.00. I received a check from them dated -/-/15 in the amount of $880.00 - overpayment of interest on closing statement ). I wrote them a detailed letter showing that they owed me and on -/-/15 they prepared an Escrow Account Statement - this statement does not include - and - 2015, ) and it shows a - balance. It notes that $880.00 was deducted at a Misc. Escrow ''. Then I received another check dated -/-/15 in the amount of $490.00 - overpayment on closing statement for Flood Insurance. I am still owed escrow payments for taxes and insurance from - thro - 2015 in the amount of $2300.00. Correspondence from Seterus says if you have any questions call them. I have called them many times only to be placed on hold for - minutes and then told that they could not help me and my only way to resolve this was to write to them. These tactics appear to be designed to frustrate customers and are unfair and deceptive business practices. I want my escrow money that I am lawfully entitled to in the amount of $2300.00.