U.S. Bancorp Bank Account Or Service Complaint

U.S. Bancorp Bank account or service department,

Checking account Using a debit or ATM card California

On - -, 2015 I was mistakenly charged $1700.00 from vendor - - - - selling makeup. I bought - lipsticks and facial cream which should have totaled $60.00. I did not catch this error for 2 weeks, Once I did, I called - and was informed she did not have the Monies to refund me. I went into my bank ( US BANK - and filed a complaint for fraud. they issued me a provisional credit on - - as - - was not responding to me or them. after 90 days I received a letter from US Bank resolutions dept that their investigation was completed and my credit was now permanent. Upon recieivng this information I thought all was done. Sadlly on - they reveresed their decision and took the monies back stating - - had produced a signed receipt ( which I have never done ) I told the agent she swiped my card on a square card thru her phone and I never signed anything now was i given a receipt ( I know - - as a long time acquaintance and have bought from her in the past ) this reversal of monies overdrew my


me the receipt all of which I have not received nor has anyone ever called me. I have walked into the US Bank office on - - - - - and spoke with the bank mananger- and explained all to her. She was to investigate and offer me another credit. - did pay me with a cashiers check of $800.00 issued thru her - - - - account thus the new balance owing me is $890.00. I asked - to dispute this new balance and get me a provisional credit. to date Nothing has been done. I was back in her office on Monday - - and she informend me she was still working on it. Yet no one has reacehd out or returned my calls or emails, I went online and emailed customer service thru my account and emailed - - - as well again on -. I am not getting Anywhere and feel cheated and stolen from. I will also be filing a complaint on - - - by - who operates out of her home. I now have to labor this with small claims court as well. How can my bank issue me a credit tell me its permanent and then take it back? I want this resolved and my $140.00 in fees reversed as well as a permanent credit for the remaining disputed fraud charges to my checking account of $890.00 balance