Experian Credit Reporting Complaint

Experian Credit reporting department,

Credit monitoring or identity protection Problem cancelling or closing account Guam

I had cell phone service through -, I had to cancel my contract early due to military - that were taking me -. I called on numerous occassions to get the account cancelled out and then about 6 months later I got an alert on my credit report saying that - - - had sent my account to collections for an unpaid bill. After numerous conversations back in - of 2015 they finally got everything squared away and found out they actually owed me a refund. So they sent me a mail in the check and said that they would take care of the collection agency. Well now it is - 2015 and now a different collection agency is reporting that I owe - money so I contacted - - - and they stated my account is closed out and paid so they are not sure why they are reporting me for collections. Attached is an email from - stated that I was being refunded and the other attachment is the collection agency - - -, which is the account linked to the - account in question.