JPMorgan Chase Bank Account Or Service Complaint

JPMorgan Chase Bank account or service department,

Checking account Using a debit or ATM card Florida

On -/-/15 my car was broken into at a park in - - ( -, FL ). The thieves took my entire purse/wallet which held my license, Chase, - -, - - - -, insurance cards, car registration etc. Police report was filed ( -, - - ). I immediately called my card companies, - - being 1st, then Chase. Chase was notified that both my Temporary card and inactivated debit card ( I had just received it ) along with wallet and everything was taken. Employee told me she canceled both cards and would not be able to send a new one via mail due to my account being relatively new. Friday -/-/15 my new - - card arrived and I called to activate it, - I went to do groceries, new card declined - I called - and they notified me they had an imposter at the bank earlier the same - & the - took ID and Card, ( @ - -, - - - - -, FL -, Branch - : - - - ) - she advised to check other ACCTS I had in wallet. Immediately checked my Chase app and remaining balance was $0.00


transaction processed '' - Saturday morning ( -/-/15 ) .. I checked Chase APP and it was processed, called back claims department for branch address where withdrawal occurred ( @ CHASE, - - - - - FL - ). To my surprise, even after both incidents my account STILL HAD NOT BEEN FROZEN for my security/protection.. until I called back - Morning ( even after calling regarding information theft on -/-/- and imposter on Friday -/-/- ). The freeze did not take place until -/-/-. On Friday -/-/- I called to see the status of my claim and status of the credit to my account - to my utter shock I was told my claim was DENIED, a FIRM DENIAL ( wont be reversed ) due to My lack of care ''? I told them - banks were provided same information, same day and how could this be.. not to mention the LACK OF CARE on THEIR/CHASE part that they did not FREEZE my account or put an ALERT when I called with information regarding THEFT and SUBSEQUENTLY with a claim that they had an IMPOSTER which withdrew all my funds. I cant fathom this is appropriate? We do not live in a corrupt 3rd world country, where are the consumer/customer rights? Where does the line cross where the institution is negligent and acting inappropriate and against the proof where everything is documented? Phone calls, police report, - banks with same information same client with different actions? Please let me know what can I do from here. Whether it was $50.00 or $ 1500+ its the principle that Chase is not abiding by what an insured Bank claims to provide. I am in utter shock of this decision and the events that led up to this writing. I hope to hear from you soon -