U.S. Bancorp Bank Account Or Service Complaint

U.S. Bancorp Bank account or service department,

Checking account Using a debit or ATM card Washington

This morning I went to the usbank branch at - in - wa I tried to withdraw $500.00 from my account. when the atm machine went to dispense the funds is jammed, after that I went to the branch at - when I tried to withdraw the money I received a message that I needed to choose a lesser amount. I input $400.00 and got the same message. So I canceled the transaction retrieved my card and went to finish my grocery shopping. After which I went to the branch in - wa on -. at which point I was informed that they had dispended $500.00 at the aurora branch and that I did n't have the funds in my account. When I informed the branch manager that no such funds hand been dispensed and exactly what had happened I was informed they were initiating a fraud investigation and I would be informed if the disposition in 10 business days. the fact that it 's the bank itself who has screwed up evidently not being possible. now I have had $500.00 embezzled from my account which I have to wait until - - 2015 to MAYBE get returned. In the meantime the funds for my rent is in limbo which means come the - when I may get my money back I will have incurred $600.00 in late fees from the management company. If they do n't return the funds by -/-/- my wife and I will be homeless as we live on - and do not make the kind of money that would allow us to pay 2 months rent in any one month.