Discover Credit Card Complaint

Closing/Cancelling account

Discover Credit card department,

Closing/Cancelling account Indiana

Yesterday, -/-/2015, after placing an order at -, I received a security alert from discover card saying that there was a hold on the order. I called discover card and the call was passed on to the security customer service. When I asked why they placed the hold on the order the agent said 'walmart red flagged the order '. I could not understand why this was done. I called - and they said that they did not put a hold or an alert on the card but that Discover card did. I then called back Discover card to find out what the problem was - I have $3700.00 credit line with only - outstanding charge of about $51.00. ) I went around in circles trying to find out why this order was red flagged each customer service rep. including their so called 'executive office of customer advocacy ' gave me the same story, 'we do n't know. They also had the online order of $51.00 in pending status but they took that down yesterday. I called the online store where the purchase made today and they told me that they had been paid for the order by discover card,


and I could get a better card anywhere. Today -/-/2015, I checked my online account and it was closed. Now I have no way of paying this. I usually pay online thru my bank account. I am a - individual and this episode had been extremely stress full for me. HOw do I pay this bill and how do I know when it will be available if I do not have access to my account? I think that the customer service repsmay be trying to get even with me because I told them I was going to file this complaint. Please help me to figure out how to pay this bill and protect my credit rating.

Discover customer in Indiana
Oct 02, 2015

* Source: CFPB Complaint Database

Discover response to complaint:
Closed with explanation

Created with Highcharts 4.2.3DiscoverComplaint HistoryComplaints12/20111/20123/20125/20126/20127/20129/201210/201211/201212/20121/20132/20133/20134/20135/20136/20137/20138/20139/201310/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/20141/20152/20153/20154/20155/20156/20157/20158/201510/201511/201512/20151/20162/20163/20164/20165/20166/20167/20168/20169/201611/201612/20161/2017050100150200Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3DiscoverClosing/Cancelling account78.9%6.9%10.2%0.7%1.6%1.6%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageClosing/Cancelling account0.9%65.1%14.5%10.4%2.6%6.1%0.3%0.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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https://www.discover.com/
224-405-1747
davidnelms@discoverfinancial.com
P.O. Box 30943 
Sale Lake city UT 84130
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