Discover Credit Card Complaint

Closing/Cancelling account

Discover Credit card department,

Closing/Cancelling account Indiana

Yesterday, -/-/2015, after placing an order at -, I received a security alert from discover card saying that there was a hold on the order. I called discover card and the call was passed on to the security customer service. When I asked why they placed the hold on the order the agent said 'walmart red flagged the order '. I could not understand why this was done. I called - and they said that they did not put a hold or an alert on the card but that Discover card did. I then called back Discover card to find out what the problem was - I have $3700.00 credit line with only - outstanding charge of about $51.00. ) I went around in circles trying to find out why this order was red flagged each customer service rep. including their so called 'executive office of customer advocacy ' gave me the same story, 'we do n't know. They also had the online order of $51.00 in pending status but they took that down yesterday. I called the online store where the purchase made today and they told me that they had been paid for the order by discover card,


and I could get a better card anywhere. Today -/-/2015, I checked my online account and it was closed. Now I have no way of paying this. I usually pay online thru my bank account. I am a - individual and this episode had been extremely stress full for me. HOw do I pay this bill and how do I know when it will be available if I do not have access to my account? I think that the customer service repsmay be trying to get even with me because I told them I was going to file this complaint. Please help me to figure out how to pay this bill and protect my credit rating.

Discover customer in Indiana
Oct 02, 2015

* Source: CFPB Complaint Database

Discover response to complaint:
Closed with explanation

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https://www.discover.com/
224-405-1747
[email protected]
P.O. Box 30943 
Sale Lake city UT 84130
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