Discover Credit Card Complaint

Discover Credit card department,

Identity theft / Fraud / Embezzlement Hawaii

This complaint is instructed by the local police department 's prosecuting attorney to address the meritless and slanderous accusations of Discover Financial Services , Inc regarding the Fraudulent Usage of Credit Card belonging to me and my husband. On - -, - -, - -, - -, and - - in 2015, more than - fraudulent charges were made using us discover card. There were three types of fraudulent attempts : 1 ) Successful charges 2 ) Declined Charges 3 ) Pending Charges. Of those charges, there were - successful charges made on - - in the amount of $5100.00, - - in the amount of $4800.00, and - - in the amount of $2600.00 of which all were made to an online merchant called -, a precious metal company. There were also - declined charges made. On - - in the amount of $3900.00 were made with - and on - - in the amount of $1300.00 were made with -, an online electronics merchant. Also, other pending charges were also observed in Discover.com 's online banking system when the fraudulent usages were reported on - -, 2015. Discover claims that they are unable to retrieve such records as


our home address. 2 ) My husband signed for the packages. 3 ) The IP address used to purchase this was from our home. 4 ) My husband 's personal information is impossible to be obtained. In -, Discover had forced us to pay for the - charges and they reversed the charges shortly after. However, they held on to the $12000.00 for about 4 weeks before refunding it back to account on - -. Discover asked us to file a police report in -. We contacted the police and was told that the final victim is Discover or merchant, thus they need to file the police report and we can be witnesses. Shortly after, we received a letter in the mail stating that the case is closed. Not until late -, we heard from Discover in the form of a voice mail and then we learned that they had reversed the charges that held us responsible for the charges. My husband made multiple attempts on behalf of us and was responded with rude and evasive customer service from Discover 's fraud investigative team. The lead investigator in charge is - - in the - department that played a major role of accusing my husband as the perpetrator of those - charges. - has been evasive and untruthful in the representation of facts that were presented to her by the merchant -. In a telephone call made by the police department detective after we had file the police report with the local station, Discover fraud department claims that the - provided the IP addresses - and - to them and Discover claims that it belonged to us. IT DOES NOT BELONG TO US as it surprisingly belongs to someone in -, AZ. We had attempted to ask Discover for the information of the declined charges and pending charges but Discover repeated claims they have no records of those and would only focus solely on the charges that Discover and/or the merchant is financially responsible for. In addition, we had asked the merchant for information but the merchant cites ongoing investigation and refuses to provide information to us as well. Moreover, nobody in the household had signed for the packages sent to our house but Discover claims that my husband had signed for the packages without merit or irrefutable proof. The most ridicule reasoning provided by - is that she claims that my husband 's information can not be found anywhere thus it had to be him who ordered these items without any supporting evidences.