Barclays Credit Card Complaint

Credit line increase/decrease

Barclays Credit card department,

Credit line increase/decrease Colorado

I have a Barclays - Card with - rewards. At the end of - 2015, I called and made a payment and informed them that the next payment would be for $2000.00 at the end of -. I called at the end of - to make that payment and they refused several times to accept that payment. They then informed me that I could only pay with an - Bank account. On - - 2015, when those funds were transferred I made a $2000.00 payment. I then noticed several days later that the credit limit had decreased by $1500.00 - 75 % ). When I called and inquired about this they informed me that due to financial stress, the credit limit had been decreased. However, this did not align with the information from my credit report and my previous dealings with them. In the past, I called and informed them when I would be making a payment and for how much. At all the stages during my relationship with the customer services representatives, I informed them of what was going on. Upon having this conversation with Barclays customer service, they informed me that due to financial stress the credit limit had been lowered. However, the $2000.00 payment was the entirety of the balance of the card ( except for $76.00 - and there was never a payment that was more than 10 days late. If it was late, I always called and informed Barclays that they payment would be made on a certain day upon me getting a paycheck. Never was the payment more than 30 days late and never was a late payment reported to the credit bureaus. The credit reports actually indicated that the card was in good standing.

Barclays customer in Colorado
Sep 30, 2015

* Source: CFPB Complaint Database

Barclays response to complaint:
Closed with explanation

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