Barclays Credit Card Complaint

Late fee

Barclays Credit card department,

Late fee North Carolina

Closed my account at Barclay 's because they are unable to process my bank payments ( although no other companies have this problem ) Called every month since -/-/- to try to resolve issue. They say they will take off late fee and I should only pay 'x ' amount. I send in a check and pay the amount and they charge me for not paying the late fees. Now they are charging me late fees on the late fees in addition to a minimum charge. -/-/- : called and was told balance now - + previous late payment charge. Agent said they will take away late payment so final payment is -. Check sent for $14.00. -/-/- have bill of $58.00 all late fees-/-/-, - : called to resolve problem, phone system not working at Barclays any of these numbers - ; - ; -

Barclays customer in North Carolina
Sep 26, 2015

* Source: CFPB Complaint Database

Barclays response to complaint:
Closed with monetary relief

Created with Highcharts 4.2.3BarclaysComplaint HistoryComplaints12/20111/20122/20125/20127/20124/20135/20137/20138/20139/201311/20132/20143/20144/20145/20146/20147/20148/201410/201411/201412/20141/20153/20155/20156/20157/20158/20159/201510/201512/20151/20162/201602468Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3BarclaysLate fee24.0%56.0%2.0%14.0%4.0%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLate fee0.0%3.0%2.8%7.6%0.6%52.7%32.9%0.4%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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