Ally Financial Inc. Consumer Loan Complaint

Ally Financial Inc. Consumer loan department,

Vehicle loan Problems when you are unable to pay Arkansas

When I started having problems with my vehicle payment to Ally Financial , Inc. due to being a - and being forced to resign from my job because I was -, I contacted the company and have worked with them during the past year or so and they have worked with me up until now because before I lost my job I had a good payment history with them. Recently, my account was about - months delinquent and I scheduled - payments online that I thought I could make. One was for $400.00 and the other was for $300.00. On - - I realized that I was not going to be able to make those payments and I contacted Ally by phone and requested a - month extension. I informed the representative that I spoke with about the pending payments and asked if I still needed to pay those and she said since the request had been made for the extension that I could cancel those payments. After getting off the phone I canceled the two scheduled online payments. I later received an approval letter from Ally for my - month extension stating that I owed $230.00 which must be


canceled the two pending online payments. However, those payments were canceled before the 2 month extension was processed and there should not even have been any record of those payments in Ally 's system. They should not have factored into the calculation. I was never notified of a pending repossession or of the cancellation of the extension. I had to pay $1600.00 to get my vehicle back, which was supposed to include all outstanding charges at that time, including late fees and repo charges, which I should not have had to pay anyway. Now, they are trying to make me pay the late charges ( $190.00 ), Repo fees ( $350.00 ) all over again and those charges are due immediately. No company should be able to arbitrarily do whatever they want just because they have the power to do so and negatively affect a person 's credit and cause undue - and - distress. I am asking for your assistance to resolve this matter because my vehicle should never have been towed in the first place, Ally reneged on their own agreement, and now they are trying to force me to pay for duplicate charges.