Barclays Credit Card Complaint

Barclays Credit card department,

District of Columbia

The Barclay 's MasterCard card benefits available to me when I signed up this - 2015 contained a 90 day purchase protection warranty up to $1000.00 per claim. I have the paper documentation to prove this. I purchased about $1500.00 of merchandise across several receipts ( over several different dates and stores ) that was stolen before the - period expired. I called the number that I was told to call, and filed a report. I was told that my bank had listed the benefit to a max of $500.00 per claim. That could n't be right, because when I log into my online account and download the PDF of my card 's benefits, it also says the same $1000.00 max. Later, on a separate call, I was told by the card 's benefit contractor ( - ) that I needed to file separate claims for each receipt containing - items, I spent hours doing so, but that 's fine because it 's worth it to get all my money back. At the very least, they would get the smaller claims paid to while we argued over the cap on the - large claim over $500.00. I called Barclay 's,


claims would make me whole. However, - at the Contractor contacted me and told me that his colleagues had spoken with Barclay 's and that they had told them that their information, $ -/max was correct, and that no matter what they had told me earlier ( to file separate claims ) they were likely going to combine all the claims I was told to file into - claim, and that if I had a problem with that, I could call the Barclays. As stated above, I told him to look in his file for the call on Monday. Thankfully, they had this three-way call in their notes, but - with - could not tell me who I needed to call or ask for at Barclay 's, meaning I would be in the same runaround. Clearly, someone at Barclay 's is at fault for - team not accurately reporting my benefits to -, and - is at fault for 1 ) not defining the scope of a claim in their card benefits fine print 2 ) fraudulently telling me to file - claims at - time knowing the situation full-well, even though they later told me they might combine into - claim, despite numerous purchases, each under the $1000.00 limit and - me over in the process out of several hundred dollars. All told, between both of their mistakes, I 'm out around $1000.00 for purchases that according to all documentation I have ever been provided ( again had this card around 3 months ) I should have reimbursed to me.