Servis One, Inc. Mortgage Complaint

Conventional fixed mortgage Loan servicing, payments, escrow account

Servis One, Inc. Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Florida

This is my - complaint for BSI Financial. Per my previous complaint BSI stated my hazard insurance was n't supposed to be in escrow. They corrected that with my previous complaint, and now my hazard insurance and taxes are now in escrow. They are now charging me a monthly escrow amount of $120.00 for my tax and insurance which is understandable, however they are also charging me a additional monthly shortage of $190.00. When I called into BSI Financial I was advised by - - that it is a cushion ''. I would like to know why I am being charged an additional $2300.00 as a cushion '' for my taxes and and hazard insurance when my and taxes and hazard insurance only total $1500.00 for the year.

Servis One, Inc. customer in Florida
Sep 22, 2015

* Source: CFPB Complaint Database

Servis One, Inc. response to complaint:
Closed with explanation

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How Servis One, Inc. handles Loan servicing, payments, escrow account complaints

Created with Highcharts 4.2.3Servis One, Inc.Complaint HistoryComplaints5/20126/20128/201211/20121/20132/20133/20135/20136/20138/20139/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20151/20162/20163/20164/20165/20166/20167/20168/20169/201610/201611/201612/20161/20172/20173/201702.557.51012.515Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Servis One, Inc.Loan servicing, payments, escrow account0.9%96.9%0.4%0.9%0.9%ClosedClosed with explanationClosed with non-monetary reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan servicing, payments, escrow account2.3%80.3%4.0%5.8%1.1%5.1%1.2%0.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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