Barclays Credit Card Complaint

Credit card protection / Debt protection

Barclays Credit card department,

Credit card protection / Debt protection California

I applied for a Barclaycard - credit card and they sent the card to the wrong address. The card was never activated, yet they charged me fees and late fees. I have made - phone calls to barclaycard to clear this up, yet it still appears join my credit report. I have ordered a new card and corrected the address. I have never been charged for fees from a credit card that was never activated. Is this legal?

Barclays customer in California
Sep 23, 2015

* Source: CFPB Complaint Database

Barclays response to complaint:
Closed with monetary relief

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How Barclays handles Credit card protection / Debt protection complaints

Created with Highcharts 4.2.3BarclaysComplaint HistoryComplaints12/20111/20122/20123/20126/20127/20128/201210/20121/20135/20138/20139/20137/20148/201412/20141/20152/20153/20154/20155/20156/20159/20151/201601234Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3BarclaysCredit card protection / Debt protection58.8%20.6%5.9%8.8%5.9%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageCredit card protection / Debt protection0.2%7.8%6.7%5.5%0.4%26.6%52.4%0.3%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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