Barclays Credit Card Complaint

Late fee

Barclays Credit card department,

Late fee Ohio

I paid my credit card payment at - on due date - - 2015. The summary said payment was made- and will post on - - 2015. Barclay credit card has a cut off time of - for payments. All of my other credit cards have a - cut off and this is hard to remember. My statement arrived and has a late fee of $37.00. I called Barclay and ask for a refund. They said the payment was made at - and refused to give me a refund. This is ridiculous that I have to pay a late fee for - minutes over. I am requesting that fee to be refunded. The late fee was posted - - the due date.

Barclays customer in Ohio
Sep 19, 2015

* Source: CFPB Complaint Database

Barclays response to complaint:
Closed with monetary relief

Created with Highcharts 4.2.3BarclaysComplaint HistoryComplaints12/20111/20122/20125/20127/20124/20135/20137/20138/20139/201311/20132/20143/20144/20145/20146/20147/20148/201410/201411/201412/20141/20153/20155/20156/20157/20158/20159/201510/201512/20151/20162/201602468Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3BarclaysLate fee24.0%56.0%2.0%14.0%4.0%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLate fee0.0%3.0%2.8%7.6%0.6%52.7%32.9%0.4%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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