PayPal Bank Account Or Service Complaint

PayPal Bank account or service department,

Other bank product/service Making/receiving payments, sending money California

I had someone buy a tee shirt from my shop in -. The shirt she wanted was backordered. She filed a dispute with PayPal on - stating that she had not received her item. They emailed me stating that I should communicate with the customer about the status of the item. I emailed her on - stating that the item had been back ordered and that I had followed up with the merchant to put a rush on it. Paypal sent me a dispute resolution link to provide them with tracking information, proof that I had refunded the customer or proof that the customer had received the item. Those are the only - options on this page. There was no tracking information at that time because it was back ordered. PayPal closed the case and told me that when the case was close I might not get my money back even though I could now provide them with the information they needed. The customer is - - - - - - -, CA, - United States - -- her transaction amount was - paid to my PayPal account -- on -/-/2015 and refunded to her by PayPal on -/-/15. The tracking number for her shirt is - via at USPS.