Wells Fargo Consumer loan department,
Installment loan Managing the loan or lease New Jersey
It seems the bank ( Wells Fargo ) has an error in their loan management system. I had made an error in setting up my automatic loan re-payment information and inadvertently missed a payment. This triggered a $20.00 late fee in my account. No problem with that. However, when looking at my statement, I noticed that the line item that added the $20.00 late fee also incurred a $.00 cent interest in the same monthly bill. I think that is wrong and hopefully just a programming error '' and not an INTENTIONAL act to - money from consumers. Please look into it and either explain this action or ask Wells Fargo to change their practice. I made a personal complaint when I called to ask for a one time waver of the Late Fee. They did grant me that waver but did not say anything about this OUTRAGEOUS interest gouging practice. - multiplied by - is a lot of money.
Wells Fargo customer in New Jersey
Sep 15, 2015
* Source: CFPB Complaint Database
Wells Fargo response to complaint:
Closed with explanation
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintWebsite | http://www.wellsfargo.com/ |
Phone | (866) 249-3302 |
[email protected] | |
Address | 420 Montgomery St Frnt San Francisco CA 94104 |
Wells Fargo | |
Wells Fargo |
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