Wells Fargo Consumer Loan Complaint

Wells Fargo Consumer loan department,

Vehicle loan Managing the loan or lease Texas

I am a Veteran in need of helpWells Fargo lied to me and they are making me pay for their lieQuick Fact sheet1. On - - -, a - - - was purchased with a loan from Wells Fargo and insurance from -. 2. Each month, I would physically walk to the Wells Fargo branch at - - -, - T- - to make my monthly payment. I would ask a question along the lines of what is the amount I must pay to Wells Fargo this month '', I paid the amount I was told by a Wells Fargo representative to pay. 3. I had every reason to assume my file was good to go with both Wells Fargo and -. I was making all my car payments and insurance payments. ( I have all the paperwork to prove every payment was made ) 4. On or around - -, - I noticed my vehicle missing5. On - -, - I went to the Wells Fargo branch on - and - and spoke to a


charging me for insurance since the purchase of my vehicle. Never once, during my - plus in person visits to Wells Fargo was I ever made aware of this additional charge for insurance. When I made my monthly visits into Wells Fargo to make my car payment, I assumed in good faith that the amount I was told by the bank was the correct amount to pay. It turns out, Wells Fargo lied to my face and I was told an incorrect amount each time. 7. ( - - ) I contacted - immediately. - sent my insurance information to Wells Fargo. - confirmed with Wells Fargo that I indeed have had insurance on the vehicle since the time of purchase ( - - ) 8. I returned to Wells Fargo on - - to confirm that Wells Fargo has received my insurance confirmation from -. Wells Fargo confirmed they received my - insurance but Wells Fargo refused to retro-correct my account, Wells Fargo stole $1800.00 from me, plus $370.00 in repo fees to have my vehicle returned9. Wells Fargo refuses to recognize my insurance with - for the past year and retro correct their internal files. Wells Fargo forced me to pay ( $1800.00 ) for in house Wells Fargo insurance when there is clear evidence the vehicle was insured the entire time with -. Do to the poor behavior of Wells Fargo I have been forced to pay $2100.00. to have my vehicle returned10. Additionally, my credit score is being destroyed by this event, Wells Fargo is now reflecting a vehicle repo on my credit score, this is a horrible injustice. 11. All I want at this point is for Wells Fargo to do the right thing and acknowledge my insurance with - and correct my account with Wells Fargo. I will accept the $1800.00 as a credit back onto my account towards my vehicle loan and consider the matter closed. I am well aware that getting refunded from Wells Fargo the $370.00 I paid to the repo will be an exercise in futility. Thank you very much for taking the time to review my file, I can not thank you enough for any help or advise you can provide. All the best- -