Amex Prepaid Card Complaint

Amex Prepaid card department,

General purpose card Adding money South Carolina

I have an American Express Prepaid Redcard. It is loaded at -. I went to a - on - -, 2015 at -. I loaded $490.00 to my Redcard using my debit card. The receipt printed. On the receipt in showed an incorrect balance for the Redcard. This indicated that the load failed on American Express end. The receipt also shows that the money came off of my debit card. I initiated a dispute with American Express at ( - ) - immediately. I kept in touch with American Express for - weeks. Still no money. On - - I spoke to someone at American express again. They got someone on line from American Express in Utah. This person was - -. - said send him a copy of my receipt and I would have my money in - days. It has been - days since then and - days since I first contacted AMex. - - ' - email is --. I have sent numerous messages to him with no response. So this evening I called the number again. I was told they were not doing anything. That they determined no money was due. So they take the money off my debit card, do n't load my prepaid card and keep the money. This is unacceptable. I have attached a copy of my receipt. This clearly shows the money was taken from my debit card.