Barclays Credit Card Complaint

Barclays Credit card department,

Rewards Missouri

- 2015 I redeemed points for roughly a $250.00 gift card via Barclay Williams Sonoma Card website. The gift card was shipped - and delivery of the gift card failed to occur. - declined to deliver the gift card stating that my valid Missouri Drivers license was not an acceptable form of photo ID, and that this was the policy of the shipping party, Barclay Cards or - their affiliates. I contacted Barclay Cards about 3 times via phone regarding this issue. After being presented with standard customer service speak, I was advised on my third phone call that Barclay Cards did indeed have my returned gift card -, the agent had a tracking number - and was able to track the return. The agent also advised me the gift card would be returned -, the Barclay Card gift card affiliate, and I would be credited my full - points back, the total of the gift card. This has not yet happened and has been ongoing since -/-/- 2015.