Barclays Credit Card Complaint

Rewards

Barclays Credit card department,

Rewards Colorado

Barclay Card Arrival was - of cards that our family use regularly to accumulate points for travelling. You can earn roughly - cents per dollar spend to be used for travel expenses. We saved up to around - points with roughly equal to $1800.00 to be used to pay for a cruise with our - young daughters in 2016. However, the card was closed by Barclay and the points were taken away without any warning. We did not get a chance to redeem our points. We called and they said there is no way for us to use the points that we have earned over the years. Closing the account is Barclay own decision but we should get a chance to use the points first.

Barclays customer in Colorado
Sep 07, 2015

* Source: CFPB Complaint Database

Barclays response to complaint:
Closed with explanation

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