PayPal Prepaid Card Complaint

PayPal Prepaid card department,

Mobile wallet Fraud or scam Utah

I 've had $4600.00 taken from me with nothing but evasive responses from PayPal for a good part of a year. This has continued ever since they suddenly locked my account on - - of 2015. - days later, I requested a refund for $3000.00. What followed has been a draining, unending experience. $3000.00 was frozen in my PayPal - card, which was unrelated to my PayPal account. The additional $1600.00 is locked in my and my husband 's frozen PayPal accounts. On - -, PayPal promised they would send a check within - business days, giving the following message : Your PayPal My Cash Card refund request has been successfully processed. You will receive your check by mail on or before the next - days. '' The ticket # was -. I waited over a month, but no check arrived. On - -, I called their customer service hotline (


to the card to be sent via email or fax to -- or ( - : - ) with the subject of 'PAYPAL INACTIVE CARDS '. I emailed them with all requested information on - -, 2015 and verified that they received all required personal information. After that, three weeks passed without any response regarding the refund from PayPal. They were supposed to send the check within two weeks. So on - -, I contacted a CSR by the name of - from the compliance department and requested an internal investigation into the refund process. She checked the status of the process but reported that the compliance department had n't processed the refund since before - -, the day I sent the personal information. She promised to send an email to the compliance department regarding the expedited process. I waited again until - -, 2015 and spoke with a supervisor by the name of - and requested a check on the status of the refund, and he said that - never sent an email to the compliance department, or the compliance department never processed my request. The supervisor - promised me a refund within - business days, but neither response nor refund at the time of writing this ( more than - days ). Every time I have called PayPal, they have put me on hold for at least - minutes. PayPal has kept over $3000.00 of my money since - -, over - days. Unacceptable. This reeks of fraud and scam. This is beyond reproach for such a large business. Never before have I dealt with such incompetence that it seems only plausible that they are manipulating customers for gain. PayPal conducts itself unprofessionally and arrogantly regards itself as above the law. My money is losing value due to inflation and lost interest rate. In addition to the $3000.00, they also have frozen $110.00 in my account plus an additional $1500.00 in my husband 's account for - days. They have caused undue financial hardship to our family. This has been a horrible experience I would not wish on anybody. I am requesting a full refund ASAP. I would also like compensation for emotional stress, the many hours spent calling and waiting on hold, losses due to inflation and missed interest accrual, and I would like a written apology.