BB&T Financial Consumer Loan Complaint

Vehicle loan Managing the loan or lease

BB&T Financial Consumer loan department,

Vehicle loan Managing the loan or lease Florida

Dear Regional Acceptance, I included the following documents : RAC Payment Admin - EZPAY - Phone Payment Confirmation Notice # - am disputing a missed payment currently reflected on my credit reports ( attached ). On - -, 2014, I made an EZPAY Phone payment on my account in the amount of $470.00 Confirmation # -. However, in - of 2014, my account was reported to the - major credit bureaus missing ( - ) payment. Please see the attached confirmation and please report to the - major credit bureaus ACCURATELY as NO MISSED PAYMENTS since inception of the loan.

BB&T Financial customer in Florida
Aug 24, 2015

* Source: CFPB Complaint Database

BB&T Financial response to complaint:
Closed with explanation

Created with Highcharts 4.2.3BB&T FinancialComplaint HistoryComplaints4/20125/20127/20128/20122/20134/20135/20136/201310/201311/201312/20131/20142/20143/20144/20145/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20151/20162/20163/20164/20165/20166/20167/20168/20169/201610/201611/201612/20161/20172/20170102.557.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3BB&T FinancialManaging the loan or lease96.3%1.5%0.7%0.7%0.7%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageManaging the loan or lease0.3%8.4%1.4%0.5%1.9%9.2%76.9%1.4%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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