PayPal Money transfers department,
Domestic (US) money transfer Money was not available when promised New Jersey
In - 2015, I established a PayPal business account for use related to my -. Within one month of using my account, I received a notification from PayPal indicating a limitation was placed on my account and I could not access funds for 180 days. During the one month of my PayPal use ( - 2015 ), my transactions related to the following : - personal deposits to my PayPal account for retail purchases on eBay, - eBay purchases, and - receipt of payment for an - rental. At no time were funds in my account withdrawn to a bank account or transferred to any other individuals. Following the account limitation placed by PayPal, I called PayPal customer service and spoke with a representative by the name of -. During my conversation, the representative was unable to specify the reason for the limitation being placed on my account. He indicated PayPal uses proprietary methods for analyzing accounts. As a result, the only explanation of the limitation I have received to date is summarized below from a notification from PayPal : '' - -, 2015 : We noticed one or more of the following problems : You provided information that we
you have with PayPal. I would like to address the aforementioned problems identified by PayPal:1. ) You provided information that we believe was false, inaccurate, or misleading. - All personal information in my PayPal profile, including social security #, birthdate, address, business name, etc ... are true and accurate. PayPal has not provided evidence of the contrary. 2. ) You sent or received money that was potentially related to fraudulent activity. - The only funds received during my one month of use on PayPal related to an - rental. The funds were sent directly from - and do not relate to any fraudulent activity. 3. ) You have more than one account with a negative balance- As of - -, 2015, my account has a balance $2800.00. At no time during use of my account was the balance ever negative. 4. ) You are in violation of the User Agreement, the Commercial Entity Agreement, the Acceptable Use Policy, or another agreement you have with PayPal. - After a detailed review of PayPal 's agreements, I utilized the service in accordance with all rules and regulations. At no time were funds ever withdrawn or transferred to outside individuals/entities. My PayPal account was used for retail purchases on eBay and receipt of payment for an - rental.
PayPal customer in New Jersey
Aug 22, 2015
* Source: CFPB Complaint Database
PayPal response to complaint:
Closed with non-monetary relief
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintWebsite | https://www.paypal.com |
Phone | (408) 967-1000 |
Address | 2211 N 1st St San Jose CA 95131 |
PayPal | |
PayPal |
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