Experian Credit Reporting Complaint

Credit monitoring or identity protection account terms and changes

Experian Credit reporting department,

Credit monitoring or identity protection Account terms and changes California

I went to - last -, as I do just about every year, to check on my credit reports from the three agencies and to get my - scores. I paid $7.00 each to get my credit score number from the three agencies and somehow, without my permission or knowledge, Experian crammed '' my credit card ( and, BTW, this was a credit card I rarely use ) with those ridiculous $ -/mo. charges for credit reporting. '' I never knowingly signed up for this! I had no idea they could do that through this site and I never noticed it until recently. I successfully got 3 months of charges returned, but they claim they ca n't refund any more. Two takeaways : 1 -


cram '' charges via the - website - there are plenty of free credit report '' scams out there - do n't let this one consumer site fall victim to the cramming too, and 2 - Experian should be punished for sneaking in these charges without customer 's express permission. I REPEAT : I DID NOT SIGN UP FOR THIS and yet, I 'm out more than $100.00. They should be stopped.

Experian customer in California
Aug 18, 2015

* Source: CFPB Complaint Database

Experian response to complaint:
Closed with explanation

Created with Highcharts 4.2.3ExperianComplaint HistoryComplaints10/201211/201212/20121/20132/20133/20134/20135/20136/20137/20138/20139/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20151/20162/20163/20164/20165/20166/20167/20168/20169/201610/201611/201612/20161/20172/20173/20174/2017020406080Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3ExperianCredit monitoring or identity protection49.1%28.0%21.0%1.9%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageCredit monitoring or identity protection0.0%18.4%0.1%14.6%65.5%1.2%Untimely responseClosed with non-monetary reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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