Wells Fargo Bank Account Or Service Complaint

Wells Fargo Bank account or service department,

Checking account Using a debit or ATM card Missouri

I went to a Wells Fargo ATM on Tuesday - - to deposit cash and a check into my account to cover expenses, after inputting my card and pin, the ATM said it was not taking deposits. I then traveled to another Wells Fargo branch and ATM only to have the same problem there. The next day ( - ), same exact problem, at both branches ATM 's. The following day ( - ) after work, I tried again, after dropping off my rent check which I knew would go through right away. This time I was able to deposit at the ATM, however, Wells Fargo still gave me overdraft fees on - before they posted my check going through on - even though I deposited it on -. I called Wells Fargo and they would not discharge the fees because it was n't a bank error, and told me it was my responsibility to inform them if the ATM is not working and that they had no record of me attempting my deposits on - or -, only the deposit I finally made on -, but that because my deposit would n't go through until -, they would not


at the machines. Why is it my responsibility to inform them their ATM 's are n't working for 2 days when they are attached to the bank? Contacting customer service was absolutely no help since they claimed that they have no proof that I attempted to deposit or even visited these ATM 's on - or - - despite me mentioning that I am on camera at those ATM 's and they accepted my card and pin before telling me they could n't take a deposit. If I input my card and pin at those locations, and I 'm on camera, how is there no record of me being there? Also, this is not a bank error? And why am I suppose to inform them their ATM does n't work? Not to mention after I did make my deposit, they still charged me overdraft fees because they posted those first before my actual deposit.