Wells Fargo Bank Account Or Service Complaint

Checking account Using a debit or ATM card

Wells Fargo Bank account or service department,

Checking account Using a debit or ATM card Missouri

I went to a Wells Fargo ATM on Tuesday - - to deposit cash and a check into my account to cover expenses, after inputting my card and pin, the ATM said it was not taking deposits. I then traveled to another Wells Fargo branch and ATM only to have the same problem there. The next day ( - ), same exact problem, at both branches ATM 's. The following day ( - ) after work, I tried again, after dropping off my rent check which I knew would go through right away. This time I was able to deposit at the ATM, however, Wells Fargo still gave me overdraft fees on - before they posted my check going through on - even though I deposited it on -. I called Wells Fargo and they would not discharge the fees because it was n't a bank error, and told me it was my responsibility to inform them if the ATM is not working and that they had no record of me attempting my deposits on - or -, only the deposit I finally made on -, but that because my deposit would n't go through until -, they would not


at the machines. Why is it my responsibility to inform them their ATM 's are n't working for 2 days when they are attached to the bank? Contacting customer service was absolutely no help since they claimed that they have no proof that I attempted to deposit or even visited these ATM 's on - or - - despite me mentioning that I am on camera at those ATM 's and they accepted my card and pin before telling me they could n't take a deposit. If I input my card and pin at those locations, and I 'm on camera, how is there no record of me being there? Also, this is not a bank error? And why am I suppose to inform them their ATM does n't work? Not to mention after I did make my deposit, they still charged me overdraft fees because they posted those first before my actual deposit.

Wells Fargo customer in Missouri
Aug 10, 2015

* Source: CFPB Complaint Database

Wells Fargo response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Wells FargoComplaint HistoryComplaints3/20124/20125/20126/20127/20128/20129/201210/201211/201212/20121/20132/20133/20134/20135/20136/20137/20138/20139/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20151/2016051015202530Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Wells FargoUsing a debit or ATM card0.2%62.7%23.8%8.8%1.5%3.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageUsing a debit or ATM card2.7%63.3%24.6%4.4%1.5%2.1%1.2%0.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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Contact Wells Fargo

http://www.wellsfargo.com/
(866) 249-3302
john.shrewsberry@wellsfargo.com
420 Montgomery St Frnt
San Francisco CA 94104
Wells Fargo
Wells Fargo

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