Earnest Inc. Student Loan Complaint

Earnest Inc. Student loan department,

Non-federal student loan Getting a loan California

Dear Madame/Sir : I am writing to you in regards to a recent student loan refinance application I submitted to Earnest Operations, LLC, - - -, - -, CA. - NMLS # -, operating at the following internet address : www.-.com. I submitted an application on their website on - -, 2015, and uploaded all required information and additional documents to refinance the current balance of my student loans ( $ - ) and lower my current interest rate from 7 % to what - is currently offering ( 1.90 % ) for a variable rate. I received an email from - '' who advised me to explain why I had taken out a $ - loan with - - in - 2015. I responded that I was considering investing in rental property, but had recently changed my mind and decided to focus on paying off my student loan before investing.


high debt to income ratio, '' which is inaccurate. I believe I am more than qualified. Other than my mortgage payment of $1500.00 per month and the student loan, I do not have any debt. I pay off all credit cards in full each month. I make $ - annually and have been employed with the City of - - for - years. I am a career employee with stable income, I have an excellent credit history with high credit scores, averaging in the - 's, and I have substantial savings and investments. Earnest ' reason for the denial of my application is unsubstantiated. The matter I would like for you to investigate is that during the application process I was required to upload a copy of my California Driver 's License. I am a - male, and all things being equal, I do not believe my white '' counterpart would have been denied. This was the first time I had to show identification for credit over the internet. Therefore, I humbly request you to investigate this matter and determine if Earnest Operations, LLC, is violating the Federal Equal Opportunity Act. On - -, 2015, I called and spoke to - '' a customer service representative. He advised me ( without retrieving my application information ) that there is no reconsideration. The decision made is final unless something has changed, and that there is no one else I could speak with. He was very casual and unprofessional. He advised that they do not have the bandwith '' to allow me to discuss their conclusions that I have high debt to income ''. The telephone call had a very weird feeling to it. His attitude was the decision is what it is and that 's final. He was very unprofessional and uncourteous. In conclusion, I have recently taken a closer look at their website and all of the photos are of - people, mostly listed as attending - - type colleges. I believe that I have been the victim of -. Please investigate this company.