Loan Care Mortgage Complaint

Conventional fixed mortgage Credit decision / Underwriting

Loan Care Mortgage department,

Conventional fixed mortgage Credit decision / Underwriting Florida

- - - - - - - fl -Loan # -To whom it may concern, Recently I enrolled for equity accelerator program, however, I change my mind and canceled it couple days later.I thought I have 90 days from the day after the enrollment. I do n't know that they count back in 2013. No boby explain for me before they reinstate my enrollment.I call to request enrollment fee to be waived because of the lack and unclear explanation. I though when I cancel the program the enrollment fee is not be charge That why I canceled the program. I am writing this email to request the $290.00 enrollment fee is waive because I never use the services.the problems happened because of unclear explanation.

Loan Care customer in Florida
Aug 01, 2015

* Source: CFPB Complaint Database

Loan Care response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Loan CareComplaint HistoryComplaints12/20133/20156/20158/20153/20164/20166/201611/20162/201700.511.522.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Loan CareCredit decision / Underwriting100.0%Closed with explanationSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageCredit decision / Underwriting0.6%6.3%5.8%1.2%2.2%5.6%77.1%1.3%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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