Wells Fargo Consumer Loan Complaint

Vehicle loan Managing the loan or lease

Wells Fargo Consumer loan department,

Vehicle loan Managing the loan or lease Illinois

I have Auto Loan with Wells Fargo Dealer Services and I have been paying on the loan for 2 years and making more than the min payment for 90 % of all payments made and they are not applying the extra to the principal as I have requested. I have called several times and they are not making the notes on my account. With every payment I call and they advise that I need to wait until that next payment posts to the account. This is allowing Wells Fargo Dealer Service to collect more interest and I currently have - sitting in a Suspense account not being applied but being used to reduce the next payment due.

Wells Fargo customer in Illinois
Jul 30, 2015

* Source: CFPB Complaint Database

Wells Fargo response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Wells FargoComplaint HistoryComplaints3/20124/20125/20126/20127/20128/20129/201210/201211/201212/20121/20132/20133/20134/20135/20136/20137/20138/20139/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20151/20162/2016010203040Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Wells FargoManaging the loan or lease0.4%68.7%14.6%10.5%1.0%4.7%0.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageManaging the loan or lease1.9%76.9%9.2%8.4%0.5%1.4%1.4%0.3%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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http://www.wellsfargo.com/
(866) 249-3302
john.shrewsberry@wellsfargo.com
420 Montgomery St Frnt
San Francisco CA 94104
Wells Fargo
Wells Fargo

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