The TRAF Group Complaint

The TRAF Group Debt collection department,

Medical Communication tactics Used obscene/profane/abusive language New Jersey

- -, 2015 I called into A-1 Collection Agency to make a payment with - - - ( ext. - ), per an agreement from the prior month, that was confirmed by - ( ext. - ) whereby I paid the balance of one account off that would be removed from my credit report as a courtesy, and would begin a repayment plan in the amount of $ -/month on the other account, preventing negative reporting on this account. - - ( the only name given to me ) stated - - was on leave & he 's the person I would be speaking with. I proceeded to inform him of my previous discussions, and he stated that I had been reported negatively to the credit bureau. I informed him that I was told that would not occur. Then I asked if the calls were recorded, and - - got upset stating that he was going to hang up on me for using abusive language. Not once did I use profane, abusive, nor threatening language. I simply inquired about the different information that I had been given from the young ladies versus his statement. He declined to inform me what

of -, who had assisted me a few times before, and I was cold transferred to - -. I did n't speak a word to him, and ended my call because it was clear to me that he has flagged my calls and are having them routed to him. He is an abusive collector who uses his tone to intimidate, speak to, and treat callers poorly. All I want to do is pay the bill. Please have this call pulled and have - - reprimanded for his poor and threatening behavior. His methods are abusive, and he 's playing bully collector. He did n't have to call me to collect because I was calling in to pay. He declined to allow me to speak to a supervisor, and hung up on me.