Cathay Bank Bank Account Or Service Complaint

Cathay Bank Bank account or service department,

Checking account Account opening, closing, or management California

I opened a student checking account at Cathay Bank. They switched my account to a Personal Checking account with a daily minimum balance of $1000.00 WITHOUT informing me in writing. The only indication that my bank account type has changed is the $10.00 maintenance fee on my - monthly statement. While their current website says the student checking account is only valid for - years, it does not say, and I was never informed, that my student checking account would be AUTOMATICALLY AND WITHOUT NOTICE changed into a Personal Checking account with a - monthly maintenance fee. Had they informed me, IN WRITING, I would have closed my account and created a new student checking account, as I am still a student. They later told my power of attorney - PoA - that in order to renew a student account, I had to fly back personally, -, to do so, even though my student status is unchanged. When my PoA went to the bank, on -, a teller told her only that the $10.00 maintenance fee was because my new account type had a minimum balance that we did not meet. To rectify this, my representative wrote a check for


Checking account. When my PoA returned to close the account on - with an account representative, she was told that we were charged another $10.00 in - because we were under the $1000.00 for a few days, which again, nobody informed us was a DAILY minimum. Had they given me the account disclosure materials, in writing, we would have known that this was a DAILY and not a MONTHLY minimum balance before they charged another $10.00 in maintenance fees. Consequently, because they deducted the second $10.00 in fees for -, they informed us that we would see another $10.00 deducted in - because the new $10.00 they deducted for - officially put my account below the $1000.00 daily minimum balance again. Had they advised us IN WRITING before changing my account type and then given us the Bank Account Disclosures, I would not have been deducted $30.00 in maintenance fees due to their negligence. One of the agents at the bank, after some time arguing with my PoA, agreed to consider making an internal note waiving one of the $10.00 fees but but we will be charged in - as well. '' The staff at Cathay bank refused to let my PoA close our account, claiming that we had a safety deposit box with them, which is neither here nor there, given that we could have removed the safety box.