MRS BPO, L.L.C. Debt Collection Complaint

MRS BPO, L.L.C. Debt collection department,

Other (phone, health club, etc.) Cont'd attempts collect debt not owed Debt is not mine Nevada

We have received communications from a debt sold by - -. We disputed the accuracy of the debt several times directly with - - and they refused to correct the matter because we were no longer a client of theirs. They were billing us for services not used because they stated that it is their internal policy to bill their consumers for a complete month of service and not pro-rate their bill if they left the service. We had no contract and were not under any requirement to maintain service with -. We do not feel that we are subject to their internal policies nor should they be permitted to charge us for services after our service was terminated. The main issue is them billing us for a full months of service after our service was terminated and we were not able to use it any longer. We were a customer of - - for more than - years and left because they continued to raise their prices and were no longer competitive in the marketplace. We were never late, and called and gave them the option to retain our business and reduce our rates to be competitive. The associate handling our request told us that we should just go to the competitor because they were not willing to compete. - assessed an ETF on - of the lines even though we contacted them to cancel and advised them that we were cancelling without penalty due to a recent rate change. We received notification that we had the right to cancel without ETF if we notified them that we didnt agree with a recent increase.