Wells Fargo Bank Account Or Service Complaint

Wells Fargo Bank account or service department,

Checking account Making/receiving payments, sending money North Carolina

A tenant in my - wrote a rent check of $1400.00 and instead of making the check out to the park, she made it out to the park managers wife, The check was endorsed by the wife, then endorsed by the park as for deposit only '' and deposited in the park 's account. The tenant then became angry at the managers wife for some reason and went to the bank ( Wells Fargo ) to check on the check. The bank produced a copy of the check which showed the wife 's endorsement and the for deposit only '' park endorsement. The bank also produced the tenants account statement that showed the check being cashed at the counter. The tenant was then convinced that the managers wife cashed the check and took the money. She threatened the wife with criminal charges. This episode caused many problems - too many to discuss here. My complaint is that the Wells Fargo Personal Banker, - -, when presented with - conflicting facts, regardless of the banks error in producing these - conflicting data, did not recognize this and allowed the tenant to leave the bank thinking the check was cashed at the counter. I think that both - - and the Wells Fargo bank should be reprimanded. After several visits to the bank trying to resolve this problem or at least get an I 'm sorry for your inconvenience and mental worry about being arrested, the bank Service Manager, - - and bank manager, - - refused to admit any fault.