Citibank Student Loan Complaint

Non-federal student loan Can't repay my loan

Citibank Student loan department,

Non-federal student loan Can't repay my loan Pennsylvania

My daughter ( - - Cust ID - ) has student loans originally Citi Bank and they were sold to - Student Loans. There are - student loans with the bank and has been forced to pay - separate payments each month. I am a co-signer ( - - ) on the loan and when I contacted about the issue, - states that Citi Bank will not allow them to consolidate the loans so that my daughter can pay a single payment per month. All of these loans are with the same bank and yet they are billing all - payments for each month separately creating a large payment per month that she can not afford to pay. Below is a list of the loans and the payments due each month : Loan Number -, $180.00 ; Loan - $100.00 ; Loan - $100.00 ; Loan - $140.00 ; Loan - $110.00 ; Total per month = -. This amount per moth is unaffordable. Can something be done about this situation? We are trying to repay our student loan debt but the bank 's policies are unreasonable. It feels like they are deliberately setting families up to fail. Please help!! We are close to defaulting on the loans.

Citibank customer in Pennsylvania
Jul 22, 2015

* Source: CFPB Complaint Database

Citibank response to complaint:
Closed with explanation

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http://online.citibank.com/
800-870-1073
701 E 60th St N
Sioux Falls ND 57104
Citibank
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