JPMorgan Chase Mortgage Complaint

JPMorgan Chase Mortgage department,

FHA mortgage Loan servicing, payments, escrow account California

i want to point out something extremely troubling in this case. When I spoke to -. - - with Chase bank when reaching out to the assigned - -, account specialist who has not returned any calls, email etc., regarding matters stated below since the start of my inquiry into this matter in -/-/-. On - - and/or - - -. - stated in the taped recorded message that we were on with her myself and the downtown - -, banker we were on a - way call with. I was speaking to -. - about my concern of never being late on my Chase mortgage payments and always paying early in the branch mostly with a bank teller at the branch window on a timely basis since the start of the forbearance. - - states something to the effect as long as you have your - - mortgage payment paid your account remains in current standing. -. - said this was based on the letter issued to you dated - - ( saying I was due for the -/-/- payment ) as long as the -/-/- mortgage payment had been received and it was because I was in the


Chase account specialist - - was ineffective. I received a letter from Chase collection department in - - stating I am now in the arrears with my mortgage and owed for -/-/- ( What I thought, I 've never been late-what the heck ) - - never called, texted etc., while being in the - month program by the Chase account. The final payment I made -/-/- was to bring me completely current -/-/- as well by a phone banker ( I would never even up to now would never receive return calls from -. - ... once again no one is giving clear concise information. I was told by a phone banker that the $3500.00 plus dollars was not part of the -/-/- mortgage payment by -. -. I made the -/-/- mortgage payment on the -/-/- to keep from having any negative marks against my credit as told by -. - - ( - - 's manager ). -. - said I would be in good standing once I made the -/-/- payment before the end of the business day. The story soon changed on - - when I inquired with -. - at the downtown - - branch while in the Chase bank along side - - a banker while all - of us were on tspeaker phone. I was inquiring with -. - about why my credit report reflected late payments from -/-/- into -/-/- when I was clearly in the forbearance program during this time and never being told I was behind by -. - and -. - - told me my credit would not be affected but it already had been ... lots of deception in ( doing -. - and -. - doing there job ). - - did n't really give any good concise answers as to why my credit was dinged except to say everything was within policy and there will be no changes to the wrong that was done to my credit report and there will be no further as the case has been closed.