JPMorgan Chase Credit Card Complaint

Billing disputes

JPMorgan Chase Credit card department,

Billing disputes Virginia

Overview : A hotel overcharged me in a foreign currency. They later reimbursed me, but due to the change in the exchange rate I ended up paying more. Details : Recently I booked a hotel online via the hotel 's site. The hotel accidentally overcharged me. The agreed upon cost was -, they charged my credit card - - ( they misplaced a decimal ). My credit card converted this charged in to USD, so this amount ended up being about $4900.00 USD. The hotel acknowledged their mistake and reimbursed me for the overcharge in - ( - - ). They credited my card $4300.00 USD. If the hotel had charged me the correct amount to begin with, the charge on my credit card would have been $490.00 -. Because of a change in the conversion rate, I am now paying about $ -USD ( $94.00 more than I would have if they had not made this mistake ). The hotel mistakenly charged me - times the agreed upon amount. Chase is saying that as the consumer, I am responsible for paying the conversion rate difference. I should not be held responsible for the mistake of the merchant.

JPMorgan Chase customer in Virginia
Jul 15, 2015

* Source: CFPB Complaint Database

JPMorgan Chase response to complaint:
Closed with monetary relief

Created with Highcharts 4.2.3JPMorgan ChaseComplaint HistoryComplaints12/20111/20122/20123/20124/20125/20126/20127/20128/20129/201210/201211/201212/20121/20132/20133/20134/20135/20136/20137/20138/20139/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20151/20160102030405060Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3JPMorgan ChaseBilling disputes0.4%63.5%21.0%4.8%5.9%4.3%0.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageBilling disputes0.1%6.4%4.6%3.9%0.8%32.3%51.5%0.3%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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Contact JPMorgan Chase

http://www.jpmorganchase.com/
(212) 270-6000
marianne.lake@chase.com
270 Park Ave Fl 12
New York NY 10017
JPMorgan Chase
JPMorgan Chase

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