BB&T Financial Mortgage Complaint

BB&T Financial Mortgage department,

Conventional adjustable mortgage (ARM) Credit decision / Underwriting Texas

I filed necessary forms for a Deed In Lieu of foreclosure with BB & T loan number - on - -, 2015 after condition of property being listed for 90 days was satisfied per their policy. i have had no response as to status and have left several voice mails with - - at BB & T for update with no response. She was the loan officer that advised me on my initial submission of requirement of listing the property 90 days prior to resubmitting the paperwork. I ha e also requested a copy of the entire loan file for investigation of why - appraisals were ordered at my initial loan application. No response to that either!